Tickets
The number one way to communicate with your customers since 1984
Gets the tickets in the store. Requires the Scopes.ViewTickets
API key scope
The ID of the store to get the tickets in
The page to select when viewing the tickets
The amount of tickets to display in one page
GET /stores/{storeId}/tickets/{page} HTTP/1.1
Host: api.sellsn.io
Authorization: Bearer JWT
Accept: */*
{
"success": true,
"pages": 1,
"data": [
{
"id": "123e4567-e89b-12d3-a456-426614174000",
"dateCreated": "2025-07-05T19:57:31.888Z",
"subject": "text",
"status": 0,
"targetStore": {
"id": "123e4567-e89b-12d3-a456-426614174000",
"dateCreated": "2025-07-05T19:57:31.888Z",
"name": "text",
"description": "text",
"url": "text",
"customDomain": "text",
"termsOfService": "text",
"copyright": "text",
"privacyPolicy": "text",
"preferredCurrency": "text",
"isVerified": true,
"featuredProduct": {
"id": "123e4567-e89b-12d3-a456-426614174000",
"dateCreated": "2025-07-05T19:57:31.888Z",
"name": "text",
"description": "text",
"tags": [
"text"
],
"imageNames": [
"text"
],
"cost": 1,
"stock": 1,
"amountSold": 1,
"ignoreOutOfStock": true,
"isPinned": true,
"isDynamic": true,
"rating": 1,
"minimumQuantity": 1,
"maximumQuantity": 1,
"order": 1,
"visibility": 0,
"likes": 1,
"customValueKeys": [
"text"
],
"store": {
"id": "123e4567-e89b-12d3-a456-426614174000",
"dateCreated": "2025-07-05T19:57:31.888Z",
"name": "text",
"description": "text",
"url": "text",
"customDomain": "text",
"termsOfService": "text",
"copyright": "text",
"privacyPolicy": "text",
"preferredCurrency": "text",
"isVerified": true,
"featuredProduct": "[Circular Reference]",
"visits": 1,
"reviews": 1,
"rating": 1,
"resolvedTickets": 1,
"productsSold": 1,
"theme": {
"properties": {
"ANY_ADDITIONAL_PROPERTY": "text"
}
},
"socialMediaAccounts": {
"tikTok": "text",
"youTube": "text",
"twitter": "text",
"facebook": "text",
"discord": "text",
"telegram": "text",
"instagram": "text"
},
"profileImage": "text"
}
},
"visits": 1,
"reviews": 1,
"rating": 1,
"resolvedTickets": 1,
"productsSold": 1,
"theme": {
"properties": {
"ANY_ADDITIONAL_PROPERTY": "text"
}
},
"socialMediaAccounts": {
"tikTok": "text",
"youTube": "text",
"twitter": "text",
"facebook": "text",
"discord": "text",
"telegram": "text",
"instagram": "text"
},
"profileImage": "text"
},
"owner": {
"id": "123e4567-e89b-12d3-a456-426614174000",
"dateCreated": "2025-07-05T19:57:31.888Z",
"emailAddress": "text",
"linkedIntegrations": [
"text"
]
},
"entries": [
{
"id": "123e4567-e89b-12d3-a456-426614174000",
"dateCreated": "2025-07-05T19:57:31.888Z",
"message": "text",
"name": "text"
}
]
}
]
}
Gets a ticket by the ID in the given store and returns it. Requires the Scopes.ViewTickets
permission
The ID of the store to get the ticket from
The ID of the ticket to get
GET /stores/{storeId}/tickets/{ticketId} HTTP/1.1
Host: api.sellsn.io
Authorization: Bearer JWT
Accept: */*
{
"success": true,
"message": "text",
"data": {
"id": "123e4567-e89b-12d3-a456-426614174000",
"dateCreated": "2025-07-05T19:57:31.888Z",
"subject": "text",
"status": 0,
"targetStore": {
"id": "123e4567-e89b-12d3-a456-426614174000",
"dateCreated": "2025-07-05T19:57:31.888Z",
"name": "text",
"description": "text",
"url": "text",
"customDomain": "text",
"termsOfService": "text",
"copyright": "text",
"privacyPolicy": "text",
"preferredCurrency": "text",
"isVerified": true,
"featuredProduct": {
"id": "123e4567-e89b-12d3-a456-426614174000",
"dateCreated": "2025-07-05T19:57:31.888Z",
"name": "text",
"description": "text",
"tags": [
"text"
],
"imageNames": [
"text"
],
"cost": 1,
"stock": 1,
"amountSold": 1,
"ignoreOutOfStock": true,
"isPinned": true,
"isDynamic": true,
"rating": 1,
"minimumQuantity": 1,
"maximumQuantity": 1,
"order": 1,
"visibility": 0,
"likes": 1,
"customValueKeys": [
"text"
],
"store": {
"id": "123e4567-e89b-12d3-a456-426614174000",
"dateCreated": "2025-07-05T19:57:31.888Z",
"name": "text",
"description": "text",
"url": "text",
"customDomain": "text",
"termsOfService": "text",
"copyright": "text",
"privacyPolicy": "text",
"preferredCurrency": "text",
"isVerified": true,
"featuredProduct": {
"id": "123e4567-e89b-12d3-a456-426614174000",
"dateCreated": "2025-07-05T19:57:31.888Z",
"name": "text",
"description": "text",
"tags": [
"text"
],
"imageNames": [
"text"
],
"cost": 1,
"stock": 1,
"amountSold": 1,
"ignoreOutOfStock": true,
"isPinned": true,
"isDynamic": true,
"rating": 1,
"minimumQuantity": 1,
"maximumQuantity": 1,
"order": 1,
"visibility": 0,
"likes": 1,
"customValueKeys": [
"text"
],
"store": "[Circular Reference]"
},
"visits": 1,
"reviews": 1,
"rating": 1,
"resolvedTickets": 1,
"productsSold": 1,
"theme": {
"properties": {
"ANY_ADDITIONAL_PROPERTY": "text"
}
},
"socialMediaAccounts": {
"tikTok": "text",
"youTube": "text",
"twitter": "text",
"facebook": "text",
"discord": "text",
"telegram": "text",
"instagram": "text"
},
"profileImage": "text"
}
},
"visits": 1,
"reviews": 1,
"rating": 1,
"resolvedTickets": 1,
"productsSold": 1,
"theme": {
"properties": {
"ANY_ADDITIONAL_PROPERTY": "text"
}
},
"socialMediaAccounts": {
"tikTok": "text",
"youTube": "text",
"twitter": "text",
"facebook": "text",
"discord": "text",
"telegram": "text",
"instagram": "text"
},
"profileImage": "text"
},
"owner": {
"id": "123e4567-e89b-12d3-a456-426614174000",
"dateCreated": "2025-07-05T19:57:31.888Z",
"emailAddress": "text",
"linkedIntegrations": [
"text"
]
},
"entries": [
{
"id": "123e4567-e89b-12d3-a456-426614174000",
"dateCreated": "2025-07-05T19:57:31.888Z",
"message": "text",
"name": "text"
}
]
}
}
Adds a response/reply to the given ticket, requires the Scopes.UpdateTickets
permission
The ID of the store the ticket belongs to
The ID of the ticket to add the response to
Form for creating a new ticket response
The message/response to give in the ticket
PUT /stores/{storeId}/tickets/{ticketId} HTTP/1.1
Host: api.sellsn.io
Authorization: Bearer JWT
Content-Type: application/json
Accept: */*
Content-Length: 18
{
"message": "text"
}
{
"success": true,
"message": "text",
"data": {
"id": "123e4567-e89b-12d3-a456-426614174000",
"dateCreated": "2025-07-05T19:57:31.888Z",
"subject": "text",
"status": 0,
"targetStore": {
"id": "123e4567-e89b-12d3-a456-426614174000",
"dateCreated": "2025-07-05T19:57:31.888Z",
"name": "text",
"description": "text",
"url": "text",
"customDomain": "text",
"termsOfService": "text",
"copyright": "text",
"privacyPolicy": "text",
"preferredCurrency": "text",
"isVerified": true,
"featuredProduct": {
"id": "123e4567-e89b-12d3-a456-426614174000",
"dateCreated": "2025-07-05T19:57:31.888Z",
"name": "text",
"description": "text",
"tags": [
"text"
],
"imageNames": [
"text"
],
"cost": 1,
"stock": 1,
"amountSold": 1,
"ignoreOutOfStock": true,
"isPinned": true,
"isDynamic": true,
"rating": 1,
"minimumQuantity": 1,
"maximumQuantity": 1,
"order": 1,
"visibility": 0,
"likes": 1,
"customValueKeys": [
"text"
],
"store": {
"id": "123e4567-e89b-12d3-a456-426614174000",
"dateCreated": "2025-07-05T19:57:31.888Z",
"name": "text",
"description": "text",
"url": "text",
"customDomain": "text",
"termsOfService": "text",
"copyright": "text",
"privacyPolicy": "text",
"preferredCurrency": "text",
"isVerified": true,
"featuredProduct": {
"id": "123e4567-e89b-12d3-a456-426614174000",
"dateCreated": "2025-07-05T19:57:31.888Z",
"name": "text",
"description": "text",
"tags": [
"text"
],
"imageNames": [
"text"
],
"cost": 1,
"stock": 1,
"amountSold": 1,
"ignoreOutOfStock": true,
"isPinned": true,
"isDynamic": true,
"rating": 1,
"minimumQuantity": 1,
"maximumQuantity": 1,
"order": 1,
"visibility": 0,
"likes": 1,
"customValueKeys": [
"text"
],
"store": "[Circular Reference]"
},
"visits": 1,
"reviews": 1,
"rating": 1,
"resolvedTickets": 1,
"productsSold": 1,
"theme": {
"properties": {
"ANY_ADDITIONAL_PROPERTY": "text"
}
},
"socialMediaAccounts": {
"tikTok": "text",
"youTube": "text",
"twitter": "text",
"facebook": "text",
"discord": "text",
"telegram": "text",
"instagram": "text"
},
"profileImage": "text"
}
},
"visits": 1,
"reviews": 1,
"rating": 1,
"resolvedTickets": 1,
"productsSold": 1,
"theme": {
"properties": {
"ANY_ADDITIONAL_PROPERTY": "text"
}
},
"socialMediaAccounts": {
"tikTok": "text",
"youTube": "text",
"twitter": "text",
"facebook": "text",
"discord": "text",
"telegram": "text",
"instagram": "text"
},
"profileImage": "text"
},
"owner": {
"id": "123e4567-e89b-12d3-a456-426614174000",
"dateCreated": "2025-07-05T19:57:31.888Z",
"emailAddress": "text",
"linkedIntegrations": [
"text"
]
},
"entries": [
{
"id": "123e4567-e89b-12d3-a456-426614174000",
"dateCreated": "2025-07-05T19:57:31.888Z",
"message": "text",
"name": "text"
}
]
}
}
Closes the given ticket, requires the Scopes.DeleteTickets
permission
The ID of the store the ticket belongs to
The ID of the ticket to close
DELETE /stores/{storeId}/tickets/{ticketId} HTTP/1.1
Host: api.sellsn.io
Authorization: Bearer JWT
Accept: */*
{
"success": true,
"message": "text",
"data": null
}
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