Tickets
The number one way to communicate with your customers since 1984
Gets the tickets in the store. Requires the Scopes.ViewTickets API key scope
Authorizations
Path parameters
storeIdstring · uuidRequired
The ID of the store to get the tickets in
pageinteger · int32Required
The page to select when viewing the tickets
Query parameters
countinteger · int32Optional
The amount of tickets to display in one page
Responses
200
The object was successfully returned.
401
You are not authorized, check your API key and try again.
403
You are not authorized to access this endpoint, you may be missing an API key scope or be requesting a privileged endpoint.
404
One of the objects referenced by the ID given in the URL or form was not found, check the ID and try again.
get
GET /stores/{storeId}/tickets/{page} HTTP/1.1
Host: api.sellsn.io
Authorization: Bearer JWT
Accept: */*
{
"success": true,
"pages": 1,
"data": [
{
"id": "123e4567-e89b-12d3-a456-426614174000",
"dateCreated": "2025-07-07T00:13:59.388Z",
"subject": "text",
"status": 0,
"targetStore": {
"id": "123e4567-e89b-12d3-a456-426614174000",
"dateCreated": "2025-07-07T00:13:59.388Z",
"name": "text",
"description": "text",
"url": "text",
"customDomain": "text",
"termsOfService": "text",
"copyright": "text",
"privacyPolicy": "text",
"preferredCurrency": "text",
"isVerified": true,
"featuredProduct": {
"id": "123e4567-e89b-12d3-a456-426614174000",
"dateCreated": "2025-07-07T00:13:59.388Z",
"name": "text",
"description": "text",
"tags": [
"text"
],
"imageNames": [
"text"
],
"cost": 1,
"stock": 1,
"amountSold": 1,
"ignoreOutOfStock": true,
"isPinned": true,
"isDynamic": true,
"rating": 1,
"minimumQuantity": 1,
"maximumQuantity": 1,
"order": 1,
"visibility": 0,
"likes": 1,
"customValueKeys": [
"text"
],
"store": {
"id": "123e4567-e89b-12d3-a456-426614174000",
"dateCreated": "2025-07-07T00:13:59.388Z",
"name": "text",
"description": "text",
"url": "text",
"customDomain": "text",
"termsOfService": "text",
"copyright": "text",
"privacyPolicy": "text",
"preferredCurrency": "text",
"isVerified": true,
"featuredProduct": "[Circular Reference]",
"visits": 1,
"reviews": 1,
"rating": 1,
"resolvedTickets": 1,
"productsSold": 1,
"theme": {
"properties": {
"ANY_ADDITIONAL_PROPERTY": "text"
}
},
"socialMediaAccounts": {
"tikTok": "text",
"youTube": "text",
"twitter": "text",
"facebook": "text",
"discord": "text",
"telegram": "text",
"instagram": "text"
},
"profileImage": "text"
}
},
"visits": 1,
"reviews": 1,
"rating": 1,
"resolvedTickets": 1,
"productsSold": 1,
"theme": {
"properties": {
"ANY_ADDITIONAL_PROPERTY": "text"
}
},
"socialMediaAccounts": {
"tikTok": "text",
"youTube": "text",
"twitter": "text",
"facebook": "text",
"discord": "text",
"telegram": "text",
"instagram": "text"
},
"profileImage": "text"
},
"owner": {
"id": "123e4567-e89b-12d3-a456-426614174000",
"dateCreated": "2025-07-07T00:13:59.388Z",
"emailAddress": "text",
"linkedIntegrations": [
"text"
]
},
"entries": [
{
"id": "123e4567-e89b-12d3-a456-426614174000",
"dateCreated": "2025-07-07T00:13:59.388Z",
"message": "text",
"name": "text"
}
]
}
]
}Gets a ticket by the ID in the given store and returns it. Requires the Scopes.ViewTickets permission
Authorizations
Path parameters
storeIdstring · uuidRequired
The ID of the store to get the ticket from
ticketIdstring · uuidRequired
The ID of the ticket to get
Responses
200
The object was successfully returned.
400
The provided form information is not valid, check that the provided data is valid. You can use the 'invalidFields' field to get the list of invalid fields or just use the 'message' field.
401
You are not authorized, check your API key and try again.
403
You are not authorized to access this endpoint, you may be missing an API key scope or be requesting a privileged endpoint.
404
One of the objects referenced by the ID given in the URL or form was not found, check the ID and try again.
get
GET /stores/{storeId}/tickets/{ticketId} HTTP/1.1
Host: api.sellsn.io
Authorization: Bearer JWT
Accept: */*
{
"success": true,
"message": "text",
"data": {
"id": "123e4567-e89b-12d3-a456-426614174000",
"dateCreated": "2025-07-07T00:13:59.388Z",
"subject": "text",
"status": 0,
"targetStore": {
"id": "123e4567-e89b-12d3-a456-426614174000",
"dateCreated": "2025-07-07T00:13:59.388Z",
"name": "text",
"description": "text",
"url": "text",
"customDomain": "text",
"termsOfService": "text",
"copyright": "text",
"privacyPolicy": "text",
"preferredCurrency": "text",
"isVerified": true,
"featuredProduct": {
"id": "123e4567-e89b-12d3-a456-426614174000",
"dateCreated": "2025-07-07T00:13:59.388Z",
"name": "text",
"description": "text",
"tags": [
"text"
],
"imageNames": [
"text"
],
"cost": 1,
"stock": 1,
"amountSold": 1,
"ignoreOutOfStock": true,
"isPinned": true,
"isDynamic": true,
"rating": 1,
"minimumQuantity": 1,
"maximumQuantity": 1,
"order": 1,
"visibility": 0,
"likes": 1,
"customValueKeys": [
"text"
],
"store": {
"id": "123e4567-e89b-12d3-a456-426614174000",
"dateCreated": "2025-07-07T00:13:59.388Z",
"name": "text",
"description": "text",
"url": "text",
"customDomain": "text",
"termsOfService": "text",
"copyright": "text",
"privacyPolicy": "text",
"preferredCurrency": "text",
"isVerified": true,
"featuredProduct": {
"id": "123e4567-e89b-12d3-a456-426614174000",
"dateCreated": "2025-07-07T00:13:59.388Z",
"name": "text",
"description": "text",
"tags": [
"text"
],
"imageNames": [
"text"
],
"cost": 1,
"stock": 1,
"amountSold": 1,
"ignoreOutOfStock": true,
"isPinned": true,
"isDynamic": true,
"rating": 1,
"minimumQuantity": 1,
"maximumQuantity": 1,
"order": 1,
"visibility": 0,
"likes": 1,
"customValueKeys": [
"text"
],
"store": "[Circular Reference]"
},
"visits": 1,
"reviews": 1,
"rating": 1,
"resolvedTickets": 1,
"productsSold": 1,
"theme": {
"properties": {
"ANY_ADDITIONAL_PROPERTY": "text"
}
},
"socialMediaAccounts": {
"tikTok": "text",
"youTube": "text",
"twitter": "text",
"facebook": "text",
"discord": "text",
"telegram": "text",
"instagram": "text"
},
"profileImage": "text"
}
},
"visits": 1,
"reviews": 1,
"rating": 1,
"resolvedTickets": 1,
"productsSold": 1,
"theme": {
"properties": {
"ANY_ADDITIONAL_PROPERTY": "text"
}
},
"socialMediaAccounts": {
"tikTok": "text",
"youTube": "text",
"twitter": "text",
"facebook": "text",
"discord": "text",
"telegram": "text",
"instagram": "text"
},
"profileImage": "text"
},
"owner": {
"id": "123e4567-e89b-12d3-a456-426614174000",
"dateCreated": "2025-07-07T00:13:59.388Z",
"emailAddress": "text",
"linkedIntegrations": [
"text"
]
},
"entries": [
{
"id": "123e4567-e89b-12d3-a456-426614174000",
"dateCreated": "2025-07-07T00:13:59.388Z",
"message": "text",
"name": "text"
}
]
}
}Adds a response/reply to the given ticket, requires the Scopes.UpdateTickets permission
Authorizations
Path parameters
storeIdstring · uuidRequired
The ID of the store the ticket belongs to
ticketIdstring · uuidRequired
The ID of the ticket to add the response to
Body
Form for creating a new ticket response
messagestring · min: 1 · max: 2048Required
The message/response to give in the ticket
Responses
200
The object was successfully created.
400
The provided form information is not valid, check that the provided data is valid. You can use the 'invalidFields' field to get the list of invalid fields or just use the 'message' field.
401
You are not authorized, check your API key and try again.
403
You are not authorized to access this endpoint, you may be missing an API key scope or be requesting a privileged endpoint.
404
One of the objects referenced by the ID given in the URL or form was not found, check the ID and try again.
put
PUT /stores/{storeId}/tickets/{ticketId} HTTP/1.1
Host: api.sellsn.io
Authorization: Bearer JWT
Content-Type: application/json
Accept: */*
Content-Length: 18
{
"message": "text"
}{
"success": true,
"message": "text",
"data": {
"id": "123e4567-e89b-12d3-a456-426614174000",
"dateCreated": "2025-07-07T00:13:59.388Z",
"subject": "text",
"status": 0,
"targetStore": {
"id": "123e4567-e89b-12d3-a456-426614174000",
"dateCreated": "2025-07-07T00:13:59.388Z",
"name": "text",
"description": "text",
"url": "text",
"customDomain": "text",
"termsOfService": "text",
"copyright": "text",
"privacyPolicy": "text",
"preferredCurrency": "text",
"isVerified": true,
"featuredProduct": {
"id": "123e4567-e89b-12d3-a456-426614174000",
"dateCreated": "2025-07-07T00:13:59.388Z",
"name": "text",
"description": "text",
"tags": [
"text"
],
"imageNames": [
"text"
],
"cost": 1,
"stock": 1,
"amountSold": 1,
"ignoreOutOfStock": true,
"isPinned": true,
"isDynamic": true,
"rating": 1,
"minimumQuantity": 1,
"maximumQuantity": 1,
"order": 1,
"visibility": 0,
"likes": 1,
"customValueKeys": [
"text"
],
"store": {
"id": "123e4567-e89b-12d3-a456-426614174000",
"dateCreated": "2025-07-07T00:13:59.388Z",
"name": "text",
"description": "text",
"url": "text",
"customDomain": "text",
"termsOfService": "text",
"copyright": "text",
"privacyPolicy": "text",
"preferredCurrency": "text",
"isVerified": true,
"featuredProduct": {
"id": "123e4567-e89b-12d3-a456-426614174000",
"dateCreated": "2025-07-07T00:13:59.388Z",
"name": "text",
"description": "text",
"tags": [
"text"
],
"imageNames": [
"text"
],
"cost": 1,
"stock": 1,
"amountSold": 1,
"ignoreOutOfStock": true,
"isPinned": true,
"isDynamic": true,
"rating": 1,
"minimumQuantity": 1,
"maximumQuantity": 1,
"order": 1,
"visibility": 0,
"likes": 1,
"customValueKeys": [
"text"
],
"store": "[Circular Reference]"
},
"visits": 1,
"reviews": 1,
"rating": 1,
"resolvedTickets": 1,
"productsSold": 1,
"theme": {
"properties": {
"ANY_ADDITIONAL_PROPERTY": "text"
}
},
"socialMediaAccounts": {
"tikTok": "text",
"youTube": "text",
"twitter": "text",
"facebook": "text",
"discord": "text",
"telegram": "text",
"instagram": "text"
},
"profileImage": "text"
}
},
"visits": 1,
"reviews": 1,
"rating": 1,
"resolvedTickets": 1,
"productsSold": 1,
"theme": {
"properties": {
"ANY_ADDITIONAL_PROPERTY": "text"
}
},
"socialMediaAccounts": {
"tikTok": "text",
"youTube": "text",
"twitter": "text",
"facebook": "text",
"discord": "text",
"telegram": "text",
"instagram": "text"
},
"profileImage": "text"
},
"owner": {
"id": "123e4567-e89b-12d3-a456-426614174000",
"dateCreated": "2025-07-07T00:13:59.388Z",
"emailAddress": "text",
"linkedIntegrations": [
"text"
]
},
"entries": [
{
"id": "123e4567-e89b-12d3-a456-426614174000",
"dateCreated": "2025-07-07T00:13:59.388Z",
"message": "text",
"name": "text"
}
]
}
}Closes the given ticket, requires the Scopes.DeleteTickets permission
Authorizations
Path parameters
storeIdstring · uuidRequired
The ID of the store the ticket belongs to
ticketIdstring · uuidRequired
The ID of the ticket to close
Responses
200
The object was successfully deleted.
400
The provided form information is not valid, check that the provided data is valid. You can use the 'invalidFields' field to get the list of invalid fields or just use the 'message' field.
401
You are not authorized, check your API key and try again.
403
You are not authorized to access this endpoint, you may be missing an API key scope or be requesting a privileged endpoint.
404
One of the objects referenced by the ID given in the URL or form was not found, check the ID and try again.
delete
DELETE /stores/{storeId}/tickets/{ticketId} HTTP/1.1
Host: api.sellsn.io
Authorization: Bearer JWT
Accept: */*
{
"success": true,
"message": "text",
"data": null
}Last updated
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