Tickets

The number one way to communicate with your customers since 1984

Get tickets

get

Gets the tickets in the store. Requires the Scopes.ViewTickets API key scope

Authorizations

Path parameters

storeIdstring · uuidrequired

The ID of the store to get the tickets in

pageinteger · int32required

The page to select when viewing the tickets

Query parameters

countinteger · int32optional

The amount of tickets to display in one page

Responses

text/plainapplication/jsontext/json

text/plainapplication/jsontext/json

text/plainapplication/jsontext/json

text/plainapplication/jsontext/json

cURL

JavaScript

Python

HTTP

cURL

curl -L \
  --url 'https://api.sellsn.io/stores/{storeId}/tickets/{page}' \
  --header 'Authorization: Bearer JWT'

200

401

403

404

200

text/plain

application/json

text/json

text/plain

{
  "success": true,
  "pages": 1,
  "data": [
    {
      "id": "123e4567-e89b-12d3-a456-426614174000",
      "dateCreated": "2025-04-03T08:13:37.479Z",
      "subject": "text",
      "status": 0,
      "targetStore": {
        "id": "123e4567-e89b-12d3-a456-426614174000",
        "dateCreated": "2025-04-03T08:13:37.479Z",
        "name": "text",
        "description": "text",
        "url": "text",
        "customDomain": "text",
        "termsOfService": "text",
        "copyright": "text",
        "privacyPolicy": "text",
        "preferredCurrency": "text",
        "isVerified": true,
        "featuredProduct": {
          "id": "123e4567-e89b-12d3-a456-426614174000",
          "dateCreated": "2025-04-03T08:13:37.479Z",
          "name": "text",
          "description": "text",
          "tags": [
            "text"
          ],
          "imageNames": [
            "text"
          ],
          "cost": 1,
          "stock": 1,
          "amountSold": 1,
          "ignoreOutOfStock": true,
          "isPinned": true,
          "isDynamic": true,
          "rating": 1,
          "minimumQuantity": 1,
          "maximumQuantity": 1,
          "order": 1,
          "visibility": 0,
          "likes": 1,
          "customValueKeys": [
            "text"
          ],
          "store": {
            "id": "123e4567-e89b-12d3-a456-426614174000",
            "dateCreated": "2025-04-03T08:13:37.479Z",
            "name": "text",
            "description": "text",
            "url": "text",
            "customDomain": "text",
            "termsOfService": "text",
            "copyright": "text",
            "privacyPolicy": "text",
            "preferredCurrency": "text",
            "isVerified": true,
            "featuredProduct": "[Circular Reference]",
            "visits": 1,
            "reviews": 1,
            "rating": 1,
            "resolvedTickets": 1,
            "productsSold": 1,
            "theme": {
              "properties": {
                "ANY_ADDITIONAL_PROPERTY": "text"
              }
            },
            "socialMediaAccounts": {
              "tikTok": "text",
              "youTube": "text",
              "twitter": "text",
              "facebook": "text",
              "discord": "text",
              "telegram": "text",
              "instagram": "text"
            },
            "profileImage": "text"
          }
        },
        "visits": 1,
        "reviews": 1,
        "rating": 1,
        "resolvedTickets": 1,
        "productsSold": 1,
        "theme": {
          "properties": {
            "ANY_ADDITIONAL_PROPERTY": "text"
          }
        },
        "socialMediaAccounts": {
          "tikTok": "text",
          "youTube": "text",
          "twitter": "text",
          "facebook": "text",
          "discord": "text",
          "telegram": "text",
          "instagram": "text"
        },
        "profileImage": "text"
      },
      "owner": {
        "id": "123e4567-e89b-12d3-a456-426614174000",
        "dateCreated": "2025-04-03T08:13:37.479Z",
        "emailAddress": "text",
        "linkedIntegrations": [
          "text"
        ]
      },
      "entries": [
        {
          "id": "123e4567-e89b-12d3-a456-426614174000",
          "dateCreated": "2025-04-03T08:13:37.479Z",
          "message": "text",
          "name": "text"
        }
      ]
    }
  ]
}

The object was successfully returned.

Get ticket by ID

get

Gets a ticket by the ID in the given store and returns it. Requires the Scopes.ViewTickets permission

Authorizations

Path parameters

storeIdstring · uuidrequired

The ID of the store to get the ticket from

ticketIdstring · uuidrequired

The ID of the ticket to get

Responses

text/plainapplication/jsontext/json

text/plainapplication/jsontext/json

text/plainapplication/jsontext/json

text/plainapplication/jsontext/json

text/plainapplication/jsontext/json

cURL

JavaScript

Python

HTTP

cURL

curl -L \
  --url 'https://api.sellsn.io/stores/{storeId}/tickets/{ticketId}' \
  --header 'Authorization: Bearer JWT'

200

400

401

403

404

200

text/plain

application/json

text/json

text/plain

{
  "success": true,
  "message": "text",
  "data": {
    "id": "123e4567-e89b-12d3-a456-426614174000",
    "dateCreated": "2025-04-03T08:13:37.479Z",
    "subject": "text",
    "status": 0,
    "targetStore": {
      "id": "123e4567-e89b-12d3-a456-426614174000",
      "dateCreated": "2025-04-03T08:13:37.479Z",
      "name": "text",
      "description": "text",
      "url": "text",
      "customDomain": "text",
      "termsOfService": "text",
      "copyright": "text",
      "privacyPolicy": "text",
      "preferredCurrency": "text",
      "isVerified": true,
      "featuredProduct": {
        "id": "123e4567-e89b-12d3-a456-426614174000",
        "dateCreated": "2025-04-03T08:13:37.479Z",
        "name": "text",
        "description": "text",
        "tags": [
          "text"
        ],
        "imageNames": [
          "text"
        ],
        "cost": 1,
        "stock": 1,
        "amountSold": 1,
        "ignoreOutOfStock": true,
        "isPinned": true,
        "isDynamic": true,
        "rating": 1,
        "minimumQuantity": 1,
        "maximumQuantity": 1,
        "order": 1,
        "visibility": 0,
        "likes": 1,
        "customValueKeys": [
          "text"
        ],
        "store": {
          "id": "123e4567-e89b-12d3-a456-426614174000",
          "dateCreated": "2025-04-03T08:13:37.479Z",
          "name": "text",
          "description": "text",
          "url": "text",
          "customDomain": "text",
          "termsOfService": "text",
          "copyright": "text",
          "privacyPolicy": "text",
          "preferredCurrency": "text",
          "isVerified": true,
          "featuredProduct": {
            "id": "123e4567-e89b-12d3-a456-426614174000",
            "dateCreated": "2025-04-03T08:13:37.479Z",
            "name": "text",
            "description": "text",
            "tags": [
              "text"
            ],
            "imageNames": [
              "text"
            ],
            "cost": 1,
            "stock": 1,
            "amountSold": 1,
            "ignoreOutOfStock": true,
            "isPinned": true,
            "isDynamic": true,
            "rating": 1,
            "minimumQuantity": 1,
            "maximumQuantity": 1,
            "order": 1,
            "visibility": 0,
            "likes": 1,
            "customValueKeys": [
              "text"
            ],
            "store": "[Circular Reference]"
          },
          "visits": 1,
          "reviews": 1,
          "rating": 1,
          "resolvedTickets": 1,
          "productsSold": 1,
          "theme": {
            "properties": {
              "ANY_ADDITIONAL_PROPERTY": "text"
            }
          },
          "socialMediaAccounts": {
            "tikTok": "text",
            "youTube": "text",
            "twitter": "text",
            "facebook": "text",
            "discord": "text",
            "telegram": "text",
            "instagram": "text"
          },
          "profileImage": "text"
        }
      },
      "visits": 1,
      "reviews": 1,
      "rating": 1,
      "resolvedTickets": 1,
      "productsSold": 1,
      "theme": {
        "properties": {
          "ANY_ADDITIONAL_PROPERTY": "text"
        }
      },
      "socialMediaAccounts": {
        "tikTok": "text",
        "youTube": "text",
        "twitter": "text",
        "facebook": "text",
        "discord": "text",
        "telegram": "text",
        "instagram": "text"
      },
      "profileImage": "text"
    },
    "owner": {
      "id": "123e4567-e89b-12d3-a456-426614174000",
      "dateCreated": "2025-04-03T08:13:37.479Z",
      "emailAddress": "text",
      "linkedIntegrations": [
        "text"
      ]
    },
    "entries": [
      {
        "id": "123e4567-e89b-12d3-a456-426614174000",
        "dateCreated": "2025-04-03T08:13:37.479Z",
        "message": "text",
        "name": "text"
      }
    ]
  }
}

The object was successfully returned.

Add ticket reply

put

Adds a response/reply to the given ticket, requires the Scopes.UpdateTickets permission

Authorizations

Path parameters

storeIdstring · uuidrequired

The ID of the store the ticket belongs to

ticketIdstring · uuidrequired

The ID of the ticket to add the response to

Body

application/jsontext/jsonapplication/*+json

messagestring · min: 1 · max: 2048required

The message/response to give in the ticket

Responses

text/plainapplication/jsontext/json

text/plainapplication/jsontext/json

text/plainapplication/jsontext/json

text/plainapplication/jsontext/json

text/plainapplication/jsontext/json

cURL

JavaScript

Python

HTTP

cURL

curl -L \
  --request PUT \
  --url 'https://api.sellsn.io/stores/{storeId}/tickets/{ticketId}' \
  --header 'Authorization: Bearer JWT' \
  --header 'Content-Type: application/json' \
  --data '{
    "message": "text"
  }'

application/jsontext/jsonapplication/*+json

200

400

401

403

404

200

text/plain

application/json

text/json

text/plain

{
  "success": true,
  "message": "text",
  "data": {
    "id": "123e4567-e89b-12d3-a456-426614174000",
    "dateCreated": "2025-04-03T08:13:37.479Z",
    "subject": "text",
    "status": 0,
    "targetStore": {
      "id": "123e4567-e89b-12d3-a456-426614174000",
      "dateCreated": "2025-04-03T08:13:37.479Z",
      "name": "text",
      "description": "text",
      "url": "text",
      "customDomain": "text",
      "termsOfService": "text",
      "copyright": "text",
      "privacyPolicy": "text",
      "preferredCurrency": "text",
      "isVerified": true,
      "featuredProduct": {
        "id": "123e4567-e89b-12d3-a456-426614174000",
        "dateCreated": "2025-04-03T08:13:37.479Z",
        "name": "text",
        "description": "text",
        "tags": [
          "text"
        ],
        "imageNames": [
          "text"
        ],
        "cost": 1,
        "stock": 1,
        "amountSold": 1,
        "ignoreOutOfStock": true,
        "isPinned": true,
        "isDynamic": true,
        "rating": 1,
        "minimumQuantity": 1,
        "maximumQuantity": 1,
        "order": 1,
        "visibility": 0,
        "likes": 1,
        "customValueKeys": [
          "text"
        ],
        "store": {
          "id": "123e4567-e89b-12d3-a456-426614174000",
          "dateCreated": "2025-04-03T08:13:37.479Z",
          "name": "text",
          "description": "text",
          "url": "text",
          "customDomain": "text",
          "termsOfService": "text",
          "copyright": "text",
          "privacyPolicy": "text",
          "preferredCurrency": "text",
          "isVerified": true,
          "featuredProduct": {
            "id": "123e4567-e89b-12d3-a456-426614174000",
            "dateCreated": "2025-04-03T08:13:37.479Z",
            "name": "text",
            "description": "text",
            "tags": [
              "text"
            ],
            "imageNames": [
              "text"
            ],
            "cost": 1,
            "stock": 1,
            "amountSold": 1,
            "ignoreOutOfStock": true,
            "isPinned": true,
            "isDynamic": true,
            "rating": 1,
            "minimumQuantity": 1,
            "maximumQuantity": 1,
            "order": 1,
            "visibility": 0,
            "likes": 1,
            "customValueKeys": [
              "text"
            ],
            "store": "[Circular Reference]"
          },
          "visits": 1,
          "reviews": 1,
          "rating": 1,
          "resolvedTickets": 1,
          "productsSold": 1,
          "theme": {
            "properties": {
              "ANY_ADDITIONAL_PROPERTY": "text"
            }
          },
          "socialMediaAccounts": {
            "tikTok": "text",
            "youTube": "text",
            "twitter": "text",
            "facebook": "text",
            "discord": "text",
            "telegram": "text",
            "instagram": "text"
          },
          "profileImage": "text"
        }
      },
      "visits": 1,
      "reviews": 1,
      "rating": 1,
      "resolvedTickets": 1,
      "productsSold": 1,
      "theme": {
        "properties": {
          "ANY_ADDITIONAL_PROPERTY": "text"
        }
      },
      "socialMediaAccounts": {
        "tikTok": "text",
        "youTube": "text",
        "twitter": "text",
        "facebook": "text",
        "discord": "text",
        "telegram": "text",
        "instagram": "text"
      },
      "profileImage": "text"
    },
    "owner": {
      "id": "123e4567-e89b-12d3-a456-426614174000",
      "dateCreated": "2025-04-03T08:13:37.479Z",
      "emailAddress": "text",
      "linkedIntegrations": [
        "text"
      ]
    },
    "entries": [
      {
        "id": "123e4567-e89b-12d3-a456-426614174000",
        "dateCreated": "2025-04-03T08:13:37.479Z",
        "message": "text",
        "name": "text"
      }
    ]
  }
}

The object was successfully created.

Close ticket

delete

Closes the given ticket, requires the Scopes.DeleteTickets permission

Authorizations

Path parameters

storeIdstring · uuidrequired

The ID of the store the ticket belongs to

ticketIdstring · uuidrequired

The ID of the ticket to close

Responses

text/plainapplication/jsontext/json

text/plainapplication/jsontext/json

text/plainapplication/jsontext/json

text/plainapplication/jsontext/json

text/plainapplication/jsontext/json

cURL

JavaScript

Python

HTTP

cURL

curl -L \
  --request DELETE \
  --url 'https://api.sellsn.io/stores/{storeId}/tickets/{ticketId}' \
  --header 'Authorization: Bearer JWT'

200

400

401

403

404

200

text/plain

application/json

text/json

text/plain

{
  "success": true,
  "message": "text",
  "data": null
}

The object was successfully deleted.